How far in advance should I reserve transportation or valet services?

We recommend reserving as soon as your event date is established. Our calendar fills quickly, and availability cannot be guaranteed until a deposit is placed.

What are your payment and deposit terms?

Standard Terms: A 50% non-refundable retainer deposit is required to secure your reservation, along with a credit card kept on file. The remaining balance is due 14 days prior to your service date. Short-Notice Bookings: If you reserve within 6 weeks of your event date, payment is required in full at the time of booking. Payment Methods: We accept credit cards (subject to a 3% processing fee), checks, ACH transfers, and Purchase Orders (POs) for corporate accounts. Custom & Master Agreements: While these represent our standard operating procedures, we recognize that large-scale corporate events or unique client needs may require flexibility. Custom payment schedules or modified terms can be accommodated under a separate Terms & Conditions agreement; any exceptions require direct consultation with our team and must be formally approved in writing by both parties.

What is your cancellation policy?

The initial reservation retainer is non-refundable. Cancellations made within 14 days prior to the scheduled service date are subject to a 100% cancellation fee.

Can I adjust my vehicle selection if my needs change?

Adjustments can be made based on fleet availability. We request that vehicle changes be submitted at least one month in advance whenever possible.

Can we consume alcohol inside the vehicle?

Yes, alcohol consumption is permitted on board. State regulations require clients to purchase a Washington State Banquet Permit (approx. $11 via the WA LCB website) and present it signed to the chauffeur prior to departure.

Do you offer traditional stretch limousines?

Butler Seattle does not offer traditional stretch limousines. We offer modern luxury alternatives, including the Mercedes Executive Sprinter (seating 9–15 passengers), Cadillac Escalade SUV, and Mercedes S-550 Sedan.

Do you provide child car seats?

Yes, we offer infant/toddler car seats and booster seats for rent at $50 per seat.

Do you offer self-drive vehicle rentals?

While Butler provides chauffeured services, self-drive rentals for standard 12–15 passenger Mercedes Sprinter vans are available through our partner, Seattle Sprinter Rentals.

Do you accommodate long-distance or overnight trips?

Yes, we provide overnight trips across the Greater Seattle Area, out-of-state, and into Canada. Additional charges apply for chauffeur hotel accommodations and daily per diem.

When will I receive my chauffeur's contact information?

Chauffeur details and contact information are typically dispatched 48 hours prior to your service date.

Do you provide directional signage for guests arriving at the venue?

For valet, we place branded A-frame signage strategically to guide arriving vehicles. For transportation, we provide customized digital or physical signage (such as corporate logos or wedding couple names) for clear identification.

What is the dress code for valet attendants?

Standard uniform consists of black slacks, black shoes, and a signature blue Butler Valet polo, with water-resistant white windbreakers for rain or night shifts. Formal attire (black slacks, white dress shirt, and bow tie) is available upon request for an additional dry-cleaning fee.

What additional event management services do you offer?

In addition to transportation and valet, we provide coat check, event security, door security, parking management, and registration staffing.

Is Butler Seattle fully insured?

Yes, Butler Seattle is fully insured and happy to provide a Certificate of Insurance (COI) upon request.

frequently asked questions

Answers to common questions regarding bookings, policies, fleet options, and on-board experiences.

Booking & Payment Policies

How far in advance should I reserve transportation or valet services?
We recommend reserving as soon as your event date is established.

Our calendar fills quickly, and availability cannot be guaranteed until a deposit is placed.
What are your payment and deposit terms?
Standard Terms: A 50% non-refundable retainer deposit is required to secure your reservation, along with a credit card kept on file. The remaining balance is due 14 days prior to your service date.
Short-Notice Bookings: If you reserve within 6 weeks of your event date, payment is required in full at the time of booking.
Payment Methods: We accept credit cards (subject to a 3% processing fee), checks, ACH transfers, and Purchase Orders (POs) for corporate accounts.
Custom & Master Agreements: While these represent our standard operating procedures, we recognize that large-scale corporate events or unique client needs may require flexibility. Custom payment schedules or modified terms can be accommodated under a separate Terms & Conditions agreement; any exceptions require direct consultation with our team and must be formally approved in writing by both parties.
What is your cancellation policy?
The initial reservation retainer is non-refundable.

Cancellations made within 14 days prior to the scheduled service date are subject to a 100% cancellation fee.
Can I adjust my vehicle selection if my needs change?
Adjustments can be made based on fleet availability.

We request that vehicle changes be submitted at least one month in advance whenever possible.

On-Board Experience & Guidelines

Can we consume alcohol inside the vehicle?
Yes, alcohol consumption is permitted on board.

State regulations require clients to purchase a Washington State Banquet Permit (approx. $11 via the WA LCB website) and present it signed to the chauffeur prior to departure.
Do you offer traditional stretch limousines?
Butler Seattle does not offer traditional stretch limousines.

We offer modern luxury alternatives, including the Mercedes Executive Sprinter (seating 9–15 passengers), Cadillac Escalade SUV, and Mercedes S-550 Sedan.
Do you provide child car seats?
Yes, we offer infant/toddler car seats and booster seats for rent at $50 per seat.
Do you offer self-drive vehicle rentals?
While Butler provides chauffeured services, self-drive rentals for standard 12–15 passenger Mercedes Sprinter vans are available through our partner, Seattle Sprinter Rentals.
Do you accommodate long-distance or overnight trips?
Yes, we provide overnight trips across the Greater Seattle Area, out-of-state, and into Canada.

Additional charges apply for chauffeur hotel accommodations and daily per diem.

Logistics & Day-of Service

When will I receive my chauffeur's contact information?
Chauffeur details and contact information are typically dispatched 48 hours prior to your service date.
Do you provide directional signage for guests arriving at the venue?
For valet, we place branded A-frame signage strategically to guide arriving vehicles.

For transportation, we provide customized digital or physical signage (such as corporate logos or wedding couple names) for clear identification.
What is the dress code for valet attendants?
Standard uniform consists of black slacks, black shoes, and a signature blue Butler Valet polo, with water-resistant white windbreakers for rain or night shifts.

Formal attire (black slacks, white dress shirt, and bow tie) is available upon request for an additional dry-cleaning fee.
What additional event management services do you offer?
In addition to transportation and valet, we provide coat check, event security, door security, parking management, and registration staffing.
Is Butler Seattle fully insured?
Yes, Butler Seattle is fully insured and happy to provide a Certificate of Insurance (COI) upon request.